Hire an online support team
- Suitable for virtually any industry
- Your customers are serviced via email, tickets and live chat
- Only US$2899 per month for 24/7 coverage!
OUTSOURCED SUPPORT - US$3.90 per hour!
What We Do - As an online service provider, it's important that you deliver quality service and stable systems around the clock. That's where we come in.
Let us attend to your customers' needs 24 hours a day so that you can focus on building your business and enjoying life.
We attend to your customers using your company name and not ours. We remain anonymous in the support process.
Unbeatable Prices - We provide 24/7 dedicated support for only US$2899 per month. That is, we assign a team of technicians to work exclusively for you around the clock every day of the year (one technician at a time).
| Plans and Prices | ||
|---|---|---|
| Service Plan | Price Per Month (US$) | Order |
| 24/7 Online Support | $2899 |  |
INCLUSIONS:
- Dedicated support - we provide a team of support staff to work exclusively for you (one at a time) around the clock
- Unlimited tickets [ More Info ]
- 24/7 Coverage [ More Info ]
- Unlimited live chats with your clients [ More Info ]
- Standard Technical Support [ More Info ]
- Sales Support [ More Info ]
- Billing Support [ More Info ]
- Live chat support for you [ More Info ]
- Email support for you [ More Info ]
- Free Server Monitoring [ More Info ]
- Emergency Outage Response [ More Info ]
- Same technicians daily [ More Info ]
Soft Skills Too - We understand the importance of delivering high quality customer service, and know that technical prowess is not all it takes to please your customers. We have carefully selected and developed our team with this in mind, and consistently deliver fluent, professional customer service.
Strong Infrastructure - Our team is based in a first-class information technology industry premises in India and the Philippines. We have a robust infrastructure including full back-up power, uninterruptable power supply, and redundant ISP connections. Due to our strong infrastructure, we have remained online continuously for over three years now.
14-Day Money Back Guarantee - We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full.
What We Don't Cover - The 24/7 Online Support plan does not cover the following types of tasks:
- Basic system administration (however this is available through our 24/7 Web Host Technical Support plan)
- Advanced system administration (however this is available through our 24/7 Web Host Technical Support plan)
FURTHER INFORMATION
Suits Most Industries
Your assigned support team can handle a wide range of support requirements including:
- General customer support;
- Technical support;
- Sales support;
- Billing support;
- Clerical tasks;
- And so on.
We Remain Anonymous
Your assigned team will log in to your ticket and/or chat systems and answer tickets on your behalf, using your brand name. Support is seamless and your customers will not be informed that you have outsourced your support.
Money-Back Guarantee
If you are not completely satisfied with our service you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.
Facilities
Our first-class premises have a robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.
